We ship your orders from various international warehouses
(US, Canada, Malaysia and Singapore). Our stock is spread out over multiple
fulfilment centers in order for them to get to you faster. This means orders
containing multiple items may be shipped individually. You may receive one item
before the next. So don't panic if you don't receive all of your items at
once…they are on the way. Therefore, the partial shipment could be applied to
After finishing processing your order, we will send it to the
shipping company and it will be completely handled by them. After arriving to
your country, it will be handled by your country's postal service. So please
kindly contact your local post when it arrives at your country.
We will send you the tracking code of your orders to the email
that you filled down when placing your orders. This email will also guide you
how to track your package. Please note that the tracking information will be
displayed 2-5 days after you receiving that email.
You should see tracking
events within 48-72 hours after you have received the tracking number/ID. The
reason for this time lag is that in most cases the first tracking event only
shows up once the shipment was handed over to us, i.e. once the shipment has
left the fulfillment centre of your online shop.
Your shipment may be delayed. Delivery time delays can be due to
e.g. weather incidents, customs or backlogs. Please note that tracking
information can be displayed after your order started being shipped.
When your order is ready to ship, we will send it to the
shipping company and they will completely handle it. Depends on each
shipping company's policy or customs procedure, you might be charged extra fee
for the final delivery or the import tax, probably due to your shipping
address is in a remote area. In this case, please kindly pay them the required
fee to receive your order.
We offer safe shopping and accept payment via Paypal, Credit
card, Debit card or VISA. So you can choose the most suitable one for you.
All products are listed in US Dollar, our system will automatically exchange
your currency to make it easy for you when placing order.
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